Our 90 Day Money-Back Guarantee
Try Chromaé Risk-Free for 90 Days
We get it. You've probably tried shower filters before and been disappointed. Maybe they killed your water pressure. Maybe they stopped working after two weeks. They just didn't do what they promised.
That's exactly why we offer a full 90-day money-back guarantee. Not 30 days. Not 60 days. 90 days. We know it takes time to see real results with your hair and skin, so we give you three full months to decide if it's worth keeping.
How It Works
Use Chromaé for up to 90 days. Install it, shower with it daily, give it a real test. If you don't see noticeable improvement in your hair and skin, or if you're not satisfied for any reason, we'll refund your purchase. Here's what we need from you:
- Contact us within 90 days of your delivery date. Email us at support@chromaelab.com with your order number and a brief explanation of why you're returning it. We're curious what didn't work for you, but you don't need to write an essay. "It didn't meet my expectations" is perfectly fine.
- Return the product. Pack up your Chromaé shower head and send it back to us. It doesn't need to be in pristine condition, we know you used it (that's the whole point), but it should be in reasonable shape.
- Get your refund. Once we receive your return, we'll process your refund within 5-7 business days. You'll get back what you paid for the product.
What's Covered
Everything. If you're not satisfied with Chromaé for any reason within 90 days, you get your money back. If you're within the 90-day window and you want a refund, you get a refund.
What's Not Covered
Let's be real about a few things:
Shipping costs aren't refundable. We cover the cost of sending Chromaé to you initially, but we can't refund the original shipping charge. Shipping companies charge us, which cannot be recouped once the product has been delivered.
Damage beyond normal use. If the product is deemed damaged beyond regular use after inspection, the product will be shipped back and a a refund will not be issued.
After 90 days. Once you're past the 90-day window, the guarantee expires. After three months, you've had plenty of time to decide.
Why 90 Days?
Most companies offer 30-day returns because they're hoping you'll forget to return it or feel too rushed to properly evaluate it. We give you real time to appreciate your decision.
Real improvements in your hair and skin take time. Especially if you've been damaging them with hard water for years. You need at least a week just to see initial results, and another month or two to confirm it's actually working and not just a placebo effect or seasonal change.
How to Start a Return
Step 1: Email us at support@chromaelab.com with:
- Your order number (you can find this in your confirmation email)
- Brief reason for return
Step 2: Pack up your Chromaé shower head. Any box that fits it securely is fine.
Step 3: Drop it off at any USPS location.
Step 4: We receive it, inspect it, and process your refund within 5-7 business days.
Questions about our guarantee?
Email us at support@chromaelab.com
This guarantee applies to purchases made directly from ChromaéLab.com. If you purchased Chromaé through a third-party retailer, please contact them regarding their return policy.
Guarantee period begins on the date of delivery, not the date of purchase.